Frequently Asked Questions
How long does it take for me to get my order once I place it?
We use a variety of shipping methods depending on cost and availability from our suppliers. Typically, you should receive your order within 5 business days or less within the United States. If shipping to Canada, you may want to allow for 3 more days in transit due to having to get through customs at the border. For shipping to Australia, expect at least 10 business days. For orders going to other countries, please contact us to determine a reasonable expectation on delivery.
What shipping companies do you use?
We often use UPS, FedEx, and USPS (United States Postal Service). The choice of which shipper we use is at our discretion, though requests can be made.
How can I pay for my order?
Up In The Night accepts all major credit cards. PayPal is our preferred card processing partner. Please note that paying through PayPal does not require a PayPal account. PayPal processing will be the best and most secure method of card processing due to their higly encriyted methodology.
Up In The Night also accepts card number to be processed offline (meaning, not while you're on the Internet). We use a secure method to collect and temporarily store credit card numbers for the purpose of payment. While we are happy to process cards offline if you wish, we highly recommend PayPal for the utmost in privacy and security.
Is your offline credit card processing secure?
Yes, we use a secure PCI-compliant credit card number collection and processing.
How do you turn Fairy Berries on and off?
Fairy Berries are a great, versatile product that can be used in many scenarios. To accomplish this, Fairy Berries are made to be small, easy to work with, waterproof, and battery operated. Due to these factors, the current design of Fairy Berries utilize two small button cells ("watch batteries") which have been separated from the contacts with a small piece of plastic. To turn the Fairy Berries on, simply open the shell, pull the plastic pull tab, and replace the shell. The Fairy Berry will immediately begin to glow. To turn off the Fairy Berry, you will need to again open the shell, but remove the light unit and slide out the batteries. If you wish, you can replace the plastic tab as you reinsert the batteries to return the unit to it's original state, thereby preserving the remaining battery life. Naturally, you can also allow the batteries inside your Fairy Berries to die, and replace the batteries later with new ones.